AFTERMARKET SERVICES
At East/West, we know that your end-customer’s satisfaction greatly depends on your ability to support your products after the sale. We understand that a high level of execution is critical to your long-term success, and to the strong business partnership we have built together. To that end, we offer a wide range of aftermarket services to service both you and your customers.
While East/West strives to avoid any product returns, we offer comprehensive repair depot and refurbishment services for our customers. East/West provides customers with a broad range of warranty and non-warranty aftermarket services including lifecycle management, repair, replacement, and refurbishment. Repair depot turnaround time can be customized to meet your end customer retention requirements.
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Our aftermarket services are integrated across our entire set of value-added services. We include the advantage of manufacturing and supply chain capabilities so we can quickly address opportunities to support your product, and your customer’s needs.
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Aftermarket Services Capabilities
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Product returns
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Repairs management
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Service product and parts logistics management
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Product history and customer traceability record-keeping
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Order management, distribution and warehousing
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Managed forward and reverse logistics