AFTERMARKET SERVICES
At East/West, we know that your end-customer’s satisfaction greatly depends on your ability to support your products after the sale. We understand that a high level of execution is critical to your long-term success, and to the strong business partnership we have built together. To that end, we offer a wide range of aftermarket services to service both you and your customers.
While East/West strives to avoid any product returns, we offer comprehensive repair depot and refurbishment services for our customers. East/West provides customers with a broad range of warranty and non-warranty aftermarket services including lifecycle management, repair, replacement, and refurbishment. Repair depot turnaround time can be customized to meet your end customer retention requirements.
Our aftermarket services are integrated across our entire set of value-added services. We include the advantage of manufacturing and supply chain capabilities so we can quickly address opportunities to support your product, and your customer’s needs.
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Aftermarket Services Capabilities
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Product returns
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Repairs management
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Service product and parts logistics management
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Product history and customer traceability record-keeping
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Order management, distribution and warehousing
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Managed forward and reverse logistics