© 2019 by East/West Manufacturing Enterprises

East/West Manufacturing Enterprises

11100 Metric Boulevard, Suite 200C

Austin, Texas 78758

phone: 512-258-2303

email: info@ewme.com

LATEST NEWS

Oct 15, 2019

East/West Supports Silvercar by Audi's Car Rental Innovation

Austin, TX — Renting a car after a long flight is often tedious and time-consuming. Locating the rental car office, waiting in long lines, filling out sheaves of paperwork, and finally locating the car itself is not easy or convenient.

Enter Silvercar by Audi, an innovative company that plans to revolutionize the rental car industry. With a seamless, app-driven system, customers can get behind the wheel of a premium Audi A4, Q5 SUV, Q7 SUV, or A5 Cabriolet quickly and easily.

East/West Manufacturing Enterprises partnered with Silvercar from the beginning, providing full turnkey electronics manufacturing services. This enabled the company to execute its business plan and succeed in the rental car market.


Strategic Partnership


Founded in Austin, Texas, in 2012, Silvercar was acquired by Audi in 2017. The company rapidly expanded into 26 cities across the United States. Setting out to modernize the airport car rental process, Silvercar provides white glove, short-term, premium Audi car rental service to travelers.

"We wanted to deliver a fast, frictionless and consistent experience to our customers," says Chris Collins, director of IT security and compliance at Silvercar. "This is a customer experience that does not involve lines, paperwork or the other standard maladies of car rental. We decided that the best way to improve this experience was to handle the rental process using smartphones and to build an app that would modernize the entire process."

To implement the groundbreaking idea, Silvercar designed a next-generation cloud-based software and hardware solution that allows communication between the rental vehicles and the company's smartphone app.

The process is easy. The user downloads the app to book, manage and unlock their Audi rental car — no lines, no paperwork and no hassle. A Silvercar shuttle takes the customer to their exact vehicle, which is unlocked by a QR code. Returning the vehicle is just as easy. The car is left at a designated drop off point and a shuttle takes the customer back to the airport.


Building the Hardware


To build the hardware to make this possible, Silvercar chose Austin-based East/West Manufacturing Enterprises. "Initially we chose East/West based on a recommendation from an embedded hardware consultant who has worked with the company on other projects," says Collins. "East/West helped us to understand the manufacturing process and the team was willing to be flexible, while we figured out our business model."


As Silvercar grew and needed to manufacture more hardware, East/West accommodated the increased volume, along with taking on shipping and refurbishing processes. "Since our whole customer experience centers around ease of use, we need the hardware we rely on to function as expected all the time," he continues. "East/West consistently delivers a quality product that our business leverages day in and day out."

East/West has remained Silvercar's manufacturing partner even as the company has expanded into new cities. "East/West has been Silvercar's manufacturing partner since the very beginning of our company," says Collins. "Recently we went through an exercise to evaluate East/West along with other contract manufacturers. During that process we met with and toured several other potential suppliers. After an extensive evaluation, we chose to continue partnering with East/West for a multitude of reasons, including their friendly and professional staff, flexibility, quick turnaround, and ability to help us reduce cost and improve the quality of our hardware. It is also important to us that East/West continues to improve their facility with updated manufacturing processes, including additional inspection equipment."

"At East/West we understand that product quality is paramount and must be matched with on-time delivery and low cost," says Salo. "East/West's capabilities include NPI for small- to mid-volume orders to full production. Our success is built on a relationship of trust that we earn by consistently meeting customer requirements and being flexible enough to help them achieve their goals."

East/West provides industry-leading electronics manufacturing services and optimized supply chain solutions for companies in a wide range of industries, including industrial and commercial OEMs, medical, automotive, and military-related device manufacturers. The company's employees are IPC-certified and have an average industry tenure of over 15 years. Also, East/West is certified to ISO 9001:2015 and ISO 13485:2016.

East/West Manufacturing Enterprises brings many years of experience to customers and is committed to enabling the customer's market success with end-to-end manufacturing solutions. In today's fast-paced industry, it is uncommon to find a company that places customers and quality first. East/West prides itself on doing just that. Its history and volume manufacturing expertise benefit projects of all sizes, and it leverages market-leading kanban and lean manufacturing strategies to stay lean and focused.

"Silvercar by Audi is an amazing business partner," says Richard Tsukano, East/West's Vice President of Business Development. "The entire Silvercar by Audi team is very open and easy to communicate with. Simply put, we admire them as a company, and greatly appreciate their strong support and collegial approach to working together and finding solutions. At East/West, we are working hard to contribute to their continued success."
 


Contact: East/West Manufacturing Enterprises, 11100 Metric Boulevard, Suite 200C, Austin, TX 78758  512-258-2303 E-mail: rtsukano@ewme.com Web: http://www.ewme.com

Sep 09, 2019

East/West Manufacturing Enterprises Joins CleanTX

Austin, TX – September 2019 – East/West Manufacturing Enterprises, one of the industry’s leading full service EMS companies, today announced they have joined CleanTX, an Austin-based organization that supports the clean tech industry.

CleanTX is an economic development and professional association for clean technology.  The mission of CleanTX is to accelerate the growth of the clean tech industry in Texas through information exchange, thought leadership, and strategic partnerships. Founded in 2006, CleanTX is the nonprofit economic development and professional association for clean tech in Central Texas, a $2.5 Billion industry that employs 20,000 individuals. The CleanTX community encompasses over 250 companies and an active ecosystem of entrepreneurs, nonprofits, and regional partners.

“CleanTX is very excited to kick off a partnership with East/West Manufacturing,” commented Ryan Edwards, Board Chair at CleanTX.  “They are a forward-thinking, US-based manufacturer that understands how to simplify and scale supply chains, and their addition to the CleanTX ecosystem demonstrates their commitment to improving business operations that contribute to a greener future. Additionally, as a Silver Member they will have the opportunity to discuss services and industry updates at one of our Power Hours in the coming months with engaged community stakeholders and potential business partners that creates a win-win for the Austin clean tech community. We are greatly looking forward to a mutually beneficial and long-term relationship.”

“East/West Manufacturing Enterprises is very supportive of all efforts leading to a more sustainable future,” added Andy Salo, President of EWME. “CleanTX is a great fit for us to partner with, as they facilitate innovation through networking, education, and economic development initiatives. East/West already provides manufacturing services for our OEM customers including battery technology and electrification companies, and we look forward to working with the CleanTX community to make new partnerships to help promote clean tech in Texas.”

To learn more about East/West Manufacturing Enterprises, please visit www.ewme.com.

To learn more about CleanTX, please visit www.cleantx.org.

Aug 01, 2019

From East to West: East/West Manufacturing Delivers Quality and Flexibility

August 2019 - Headquartered in Austin, Texas, East/West Manufacturing Enterprises provides world-class Electronics Manufacturing Services (EMS), including high-quality PCB assemblies, custom cables and electrical/mechanical assemblies for many industries globally. The company works with OEMs and electronics companies to meet customer needs ranging from quick-turn, low-volume prototypes to contract manufacturing for high-volume production.

"At East/West, we understand that product quality is paramount and must be matched with on-time delivery and low cost," says Andy Salo, president. East/West capabilities include NPI for small to mid-volume orders, through full production. Salo adds, "Our success is built on a relationship of trust that we earn by consistently meeting customer requirements and being flexible enough to help them achieve their goals."

Salo also says that the company can help with schedules that start and stop, as well as provide materials management by offering full turnkey services where East/West procures all the parts, assembles and tests the product, and drop ships to the end user.

Customer-Driven Enterprise
East/West Manufacturing Enterprises brings many years of experience to customers and is committed to enabling the customer's market success with end-to-end manufacturing solutions. 

In today's fast-paced industry, East/West prides itself on placing customers and quality first.

Its history and volume manufacturing expertise benefit projects of all sizes. Its employees all have an average of 15 or more years of industry experience, and the company leverages market-leading Kanban and lean manufacturing strategies to stay lean and focused. 

To ensure the best possible services, the company provides hands-on involvement in every customer's project at all levels. It offers services tailored to individual needs and, as such, can use some or all of its capabilities to exceed customers' expectations. Lead time also is important to the success of a customer. Because of that, the company allows customers to define the lead time and then works with its suppliers to make those lead times happen.

Customers also can expect nothing less than on-time delivery and quick turns on expedited projects. As a further benefit, these services are cost-efficient. Salo says, "Relationships and history with key suppliers help us lower the total cost per project. We continuously and actively seek cost reductions to pass the savings onto customers, and these efficiencies lead to lower overhead and reduced cost." 

East/West's manufacturing floor in Austin, Texas.

 



East/West offers customers world-class solutions. The company's emerging niche lies in: providing complex product experience, challenging supply chains and regulated environments; high-reliability expertise; Tier 1 tool sets and processes; a flat and highly responsive organization from top to bottom; and flexible solutions.

A strong advantage of East/West is that the company is small enough to be flexible and involved in every step of the process but large enough to manage complexity and deliver customized solutions. Salo says that as a business partner, East/West cares about customers and their business as much as they do. 

Full Lifecycle Support
Salo adds, "We develop a solution tailored to your individual needs." East/West provides full lifecycle support, consisting of DFx (DFM, DFT), sourcing and supply chain architecture, prototypes and NPI services, PCBA manufacturing, subassemblies and box build, complex system assembly, direct fulfillment and outbound supply chain, and after-sales repair and refurbishment services.

Another advantage to working with East/West is its customer focus team. This team focuses on individual customer needs with members from program management, process engineering, quality, customer service, materials, and test engineering. The team provides structured progress meetings, weekly and monthly data reviews, and works to provide continuous improvement.

In addition to service and meeting customers' needs, quality plays a key role at East/West. To ensure that every product is of the highest quality, the company has established quality processes and controls. Inspections are performed at each step.

East/West team members adhere to the following standards: IPC-A-610 Acceptability Standard, J-STD001 Soldering Standard and IPC-7711/7721 Rework/Repair Standard. Team members thoroughly review documentation and create necessary instructions identifying every aspect of the manufacturing process. The company uses measurement tools that are calibrated and tracked by an outside service provider who executes annual inspections on all tools.

Other standards and certifications include IPC, ITAR, ISO 9001:2015, ISO 13485:2016, IPC-A-610 certified as a trainer, third-party audited by Met Laboratories, and Lean Manufacturing certified by TMAC.

East/West's capabilities include quick turn for initial quantities (one- to five-day turn), prototype to production run (from one board to 50,000 units per month), SMT and through-hole assembly, lines designed to match customer types, auto-insertion, single- and double-sided boards, hand assembly, subassemblies, custom cables and harnesses, finished goods stocking, product programming and testing, end user order fulfillment, final systems integration, onsite support, and a repair depot. Further services include 100 percent visual inspection, in addition to 3D AOI and X-ray capabilities.

Often referred to as a "box build," East/West Manufacturing Enterprises also provides build-to-print (BTP) manufacturing services for equipment, cases, cables, and other assemblies. The company can either source the material or use customer-supplied components and materials. East/West will build according to customer-supplied drawings, written documentation or specifications.

"We pride ourselves on completing our customers' BTP projects on time and on budget," says Salo. "Our team of experts communicates every step of the way and provides feedback about documentation completeness, whether or not parts are obsolete or can be procured more cost effectively, and any issues that may impede the manufacturing process." 

Quality Control
East/West offers full functional testing (FCT) in addition to in-circuit testing (ICT) services as a final step in the manufacturing process. A functional test emulates the operational environment to ensure that product's correct functionality. The operational environment consists of a device that communicates with the PCBA device under test (DUT).

Typically the DUT's power supply and software test program will load the necessary parameters to make the DUT work properly. The PCBA may be subjected to a sequence of signals and power supply voltages. Responses are monitored at specific points to ensure correct functionality. All testing is performed according to the customer test engineer's specifications and procedures.

FCT provides a pass/fail result on finished PCBAs before they are shipped. The value for customers is verification that the PCBA will function as desired, providing confidence that the final product will work as advertised when deployed.

FCT can range from a simple "red light/green light" type of testing to more sophisticated testing involving geospatial tracking and verification, multi-variant test output, test probe, and edge connector measurements, and/or programming verification.

In addition to FCT and ICT, the company can program firmware as desired with any required elements, including MAC addresses, IP addresses or firmware upgrades through customer software programming updates.

Salo concludes, "East/West Manufacturing Enterprises prides itself on quality and flexibility when working with customers, as well as attention to detail and outstanding workmanship. These are the key factors that our customers look for in a partner, and what keeps them coming back. We are happy to deliver."
 

 


Contact: East/West Manufacturing Enterprises, 11100 Metric Boulevard, Suite 200C, Austin, TX 78758  512-258-2303 E-mail: rtsukano@ewme.com Web: http://www.ewme.com  

Jul 10, 2019

East/West Manufacturing Enterprises Announces Banner 1H

AUSTIN, Texas, July 10, 2019 - East West Manufacturing Enterprises (EWME), one of the industry’s leading full-service EMS companies, today announced that the first half of 2019 has been incredibly successful.

“Not only have we acquired five new customers, but we’ve grown internally in both staff and equipment to help support the boom we’re experiencing,” commented Andy Salo, President of EWME.

Mr. Salo is referring to the appointment of Mr. Hari Krishnamurthy as the Director of Quality earlier this year, as well as the integration of new equipment including a cloud-based ERP, a Mirtec 3D AOI, and a Glenbrook X Ray system.

Furthermore, EWME has received their largest orders ever from three existing customers.  “2019 has been quite an accomplishment for us, and we’re only halfway through the year,” added Mr. Salo.  “I am optimistic we will continue to grow and flourish and finish the year beating all our previous records.”

EWME is recently ISO 13485:2016 and ISO 9001:2015 certified, and doubled their SMT capacity. The future of the company includes market focus on IoT, medical, automotive, and aerospace & defense. EWME is also ITAR registered.

To learn more about East/West Manufacturing Enterprises, please visit www.ewme.com.

About East/West Manufacturing Enterprises

Recently under new ownership in 2017, the company has gone through major changes and overhauls since that time. President Andy Salo has brought in new technology, new faces, and new customers.  East/West Manufacturing Enterprises is a full-service electronic contract manufacturing company that produces high-quality PCBs, custom cables, and electrical/mechanical assemblies for many different industries globally.

East/West provides industry-leading electronics manufacturing services and optimized supply chain solutions for companies in a wide range of industries including industrial and commercial OEMs, medical, automotive, and military-related device manufacturers. Headquartered in Austin, Texas, East/West’s employees are IPC certified and have an average industry tenure of over 15 years. Our facilities are certified to ISO 9001:2015 and ISO 13485:2016. Please visit www.ewme.com for more information.

Jun 03, 2019

East/West Manufacturing Enterprises Appoints New Director of Quality

East/West Manufacturing Enterprises, one of the industry’s leading full service EMS companies, announced Hari Krishnamurthy as the director of quality.

Krishnamurthy spent the past 5 years with Forum Energy Technology as Directory of Quality Assurance, and has over 25 years of industry experience. He is a seasoned quality management and continuing improvements professional with a proven track record of successfully building and leading global teams and delivering significant improvements in cost of poor quality, process improvements, customer satisfaction and supply chain performance.

Hari’s experience spans oil and gas, automotive, industrial valves, general engineering, electrical and electronics industries with good knowledge of welding, fabrication, casting, forging, injection molding, sheet metal stamping, machining, heat treatment, assembly and painting/coating processes.

His certifications include:

  • ASQ Certified Six Sigma Black Belt

  • ASQ Certified Manager of Quality/Organizational Excellence

  • ASQ Certified Quality Auditor

  • Lead auditor ISO-9001/ISO(TS)16949

  • Certified API-Q2 Practitioner

  • Welding Inspection Specialist

  • Safety and Environmental Management System (SEMS) Lead Auditor

“We’re thrilled to announce this prestigious addition to the East/West management team,” commented Andy Salo, president of EWME. “Hari started with us in April and has continuously proved his expertise is an invaluable asset to the company.”

“I am very excited to be a part of this growing team and glad to contribute to EWME’s journey for growth with operational excellence,” added Hari.

May 16, 2019

East/West Manufacturing Enterprises Purchases Glenbrook X-Ray System

AUSTIN, TX — East/West Manufacturing Enterprises, one of the industry’s leading full-service EMS companies, announces the addition of the Glenbrook JewelBox 70T X-Ray system to its shop floor. The JewelBox-70T delivers superior image quality with excellent resolution and sensitivity for laboratory and failure analysis applications. The system’s patented XRTV X-ray camera and Crystal-X imaging plus a 10 micron MicroTech™ X-ray source provide magnification from 7X to 2000X, with resolution of 100 line pairs/mm.


The ability to manipulate the subject with the five-axis positioner and simultaneously view it from any angle allows the operator to produce accurate images quickly during failure analysis.


“The new X-ray system helps us maintain a consistent level of quality on complex PCB assembly projects for our customers” said Roger Hamilton, Production Manager at East/West. “It greatly helps in troubleshooting and general diagnostics of hard-to-inspect parts such as BGAs and other fine-pitch components.”


All JewelBox inspection systems come with the pre-installed GTI-5000 Image Processing Workstation. The extensive features of the GTI-5000, including Auto-BGA and void measurement, make the JewelBox-70T an ideal laboratory instrument to inspect electronic components and more. 


“The Glenbrook Jewel Box 70T X-ray system contains a 10 micron focal spot X-ray tube and 5 axis positioner with 360 degree rotation and 45 degree tilt,” commented Steve Zweig, VP of Sales, Glenbrook.  “These advanced features allow operators to do process control of BGAs to check for shorts, voids, insufficient reflow and other process issues. It also allows inspection of incoming parts including PCBs, connectors and components to ensure the quality of suppliers.”

May 14, 2019

East/West Manufacturing Enterprises Upgrades with Cloud-Based ERP

East/West Manufacturing Enterprises, one of the industry’s leading full-service EMS companies, today announced the deployment of a new cloud-based ERP system: Cetec ERP.

The all-in-one platform will be paramount in helping the company grow by assisting in the management of sales and quoting, inventory management, traceability, document management, quality control, and financial accounting.

“We work closely with our customers to deliver high-quality products while achieving reduced customer costs through our process efficiency,” commented Andy Salo, President of East/West Manufacturing Enterprises. “Cetec certainly will help us pass further savings and quality to our customers and partners.”

“East/West’s management team came to Cetec ERP motivated by a forward-looking technology strategy,” added Brent Barton, CEO of Cetec. “By implementing a nimble, 100% Web-based enterprise level solution to drive the core business and manufacturing functions, East/West has a strong platform for further growth in the contract PCBA space. We are thrilled to have them as a local Austin customer.”

About East/West Manufacturing Enterprises

Recently under new ownership in 2017, the company has gone through major changes and overhauls since that time. President Andy Salo has brought in new technology, new faces, and new customers.  East/West Manufacturing Enterprises is a full-service electronic contract manufacturing company that produces high quality PCBs, custom cables, and electrical/mechanical assemblies for many different industries globally.

East/West provides industry leading electronics manufacturing services and optimized supply chain solutions for companies in a wide range of industries including industrial and commercial OEMs, medical, automotive, and military related device manufacturers. Headquartered in Austin, Texas, East/West’s employees are IPC certified and have an average industry tenure of over 15 years. Our facilities are certified to ISO 9001:2015 and ISO 13485:2016.  Please visit www.ewme.com for more information.

Apr 24, 2019

East/West Manufacturing Partners with Mirtec for 3D AOI

Mirtec is pleased to announce that East/West Manufacturing Enterprises, a Texas-based electronic contract manufacturer, has purchased an MV-6 OMNI 3D AOI system.

To ensure that every product is of the highest quality, East/West has established quality processes and controls, and the new 3D AOI will further enhance these processes. East/West understands that product quality is paramount and must be matched with on-time delivery and low cost.

“We are very happy with our Mirtec 3D AOI system,” stated Andy Salo, president, East/West. “We looked at several options, and Mirtec clearly came out on top. We look forward to continuing our customer growth and company expansion with the additional capabilities that Mirtec brings to the table.”

“Manufacturers have become ever more selective in purchasing new AOI technology that will add value to their business and provide them with a, much needed, competitive edge,” said Brian D’Amico, president of Mirtec’s North American Sales and Service Division.  “We at Mirtec are extremely focused on manufacturing the industry’s most technologically advanced inspection solutions.  It is truly a pleasure to welcome East/West Manufacturing to our growing family of satisfied Mirtec customers. We look forward to a long and prosperous relationship between our two organizations.”

The award-winning MV-6 OMNI combines Mirtec’s proprietary Twelve Projection OMNI-VISION 3D Digital Tri-Frequency Moiré Technology with an exclusive 15 megapixel CoaXPress camera system to yield precise 3D height measurement data used to detect lifted component and lifted lead defects as well as solder volume post reflow. Fully configured Mirtec’s MV-6 OMNI machine features four 10 megapixel side-view cameras in addition to a 15 megapixel top-down camera. For further information regarding our complete line of automated inspection systems, please visit www.Mirtec.com.

About East/West Manufacturing Enterprises

East/West Manufacturing Enterprises is a full-service electronic contract manufacturing company that produces high quality PCBs, custom cables and electrical/mechanical assemblies for many different industries around the world. The company works with large and small companies to meet their demands ranging from quick turns, low volume prototypes, to assisting companies with manufacturability for high-volume needs.  For more information on East/West Manufacturing Enterprises and its electronic contract manufacturing capabilities, visit www.ewme.com.

Jan 07, 2019

East/West Manufacturing Enterprises Earns ISO 13485:2016 Certification and Continues Record Growth

Austin, Texas based Electronic Contract Manufacturer Meets ISO Quality Standard for Medical Devices

January 7, 2019  Austin, TX - East/West Manufacturing Enterprises (East/West), an electronic contract manufacturer today announced that it has achieved ISO 13485:2016 certification, an internationally recognized quality standard specific to the medical device industry. East/West also renewed its ISO 9001:2015 certification, and is one of the only contract manufacturers in central Texas to have both quality management certifications.

 

The ISO 13485 standard has been created and influenced by the major medical device regulatory bodies across the world. ISO 13485:2016 is an international standard that defines common medical regulatory concepts to provide assurance that a company meets certain quality management system expectations. The 2016 version of the international standard is a major revision of the 2003 version, with an increased focus on risk management and risk-based decision-making processes at both the quality management system and product levels.

 

In addition to achieving ISO 13485:2016 and ISO 9001:2015 certifications, East/West experienced strong growth and improvements in 2018. Highlights include:

 

  • Record Q4 2018 revenue increase of 50% over the same period last year

  • Ten new customers during the year

  • SMT equipment purchases enabling a capacity increase of 2X

  • In-house Certified IPC Trainer and IPC-A-610 Certified Specialists to ensure compliance with IPC 610 Class II and III manufacturing

  • ITAR registration renewal for continued work on defense related technologies

 

“2018 has been another year of solid growth for East/West” said Andy Salo, President of East/West Manufacturing Enterprises. "We are working closely with our customers as their manufacturing arm to deliver high quality products, while achieving reduced customer costs through our process efficiency and strong distributor relationships.”

Apr 23, 2018

East/West Manufacturing Enterprises Adds New Equipment for 2X Additional Capacity

Austin, Texas based Electronics Manufacturing Services (EMS) Company Increases Headcount to Meet Customer Demand

East/West Manufacturing Enterprises (East/West), an Electronics Manufacturing Services (EMS) company serving the OEM industry for over fifteen years, has completed the purchase of SMT equipment that doubles the company’s previous capacity for PCB Assembly services. The company has also hired additional personnel to meet rising customer demand for higher volume runs, Box Builds, electronic assemblies, and ICT/FCT testing.

 

In the first quarter of 2018, East/West deployed new Surface Mount Technology (SMT) equipment throughout it’s SMT lines. The new equipment adds to the company’s previous two SMT lines, adding a third line while allowing flexibility to increase the capacity of the existing lines by 2X.

 

During the quarter, the company also hired several key employees. The new hires build upon other recent new employees that have increased company personnel by 40% over the last year to support business growth. East/West now maintains two full shifts to handle customer project workloads.

 

“2018 is off to a fast start.” said Andy Salo, President of East/West Manufacturing Enterprises. "Last year we completed our ISO 9001:2015 certification, during a period where we were seeing more demand from both current and new customers. Doubling our equipment capacity and bringing on new resources has helped us meet the additional demand we are experiencing. We look forward to working closely with our customers to exceed their expectations throughout the year.”

 

For more information on East/West Manufacturing Enterprises and its electronic contract manufacturing capabilities, visit http://www.ewme.com.

Nov 29, 2017

East/West Manufacturing Enterprises Earns ISO 9001:2015 Certification Amid Record Company Growth

Austin, Texas based Electronic Contract Manufacturer Meets Stringent New ISO Quality Standard

East/West Manufacturing Enterprises (East/West), an electronic contract manufacturer serving the OEM industry for over 15 years, is pleased to announce it has been officially recognized by ANAB accredited Advantage International Registrar as meeting the requirements for certification to the latest ISO standard 9001:2015. The 2015 ISO certification requires companies to adhere to a higher level of risk assessment and management engagement than previous ISO standards. Implementing the new ISO 9001:2015 standard ensures that East/West customer projects will undergo a significant level of rigor in planning, implementation, and quality control. Adherence to the standard also helps East/West measure its customers' satisfaction, and enables East/West to continually improve its processes.


In addition to achieving ISO 9001:2015 certification, East/West is experiencing phenomenal growth and company improvements. Highlights include:

 

  • Record Q3 2017 Revenue increase of over 75% greater than the same period last year

  • Seven new customers in the last three months

  • Industry-leading Customer Satisfaction Survey results showing a Net Promoter Score (NPS) of 75

  • Updated ESD protection to ANSI S20.20-2014 compliance

  • Cloud-based project scheduling and tracking software implementation

 

“2017 is shaping up to be a banner year for East/West” said Andy Salo, President of East/West Manufacturing Enterprises. "Our customers tell us they appreciate the level of quality and full service that we offer as we strive to earn their trust every day. Apple has a customer satisfaction NPS of 70 and Southwest Airlines 66, so we are very pleased by the survey results. We believe our commitment to quality and on-time delivery has contributed to our record growth in both customers and revenue.”

 

For more information on East/West Manufacturing Enterprises and its contract manufacturing capabilities, visit http://www.ewme.com.

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